Terms And Conditions
START NEW SERVICE
Out of state customers will be required to submit a $100 deposit fee
plus first months bill. For the customers in the state of Georgia,
there will be a $50 deposit plus first months bill. If you need our
equipment installed, there will be $50 travel fee. This fee can be
waived if you live outside the area and choose for the
equipment to be mailed out to your home via ups mail. There will be
a $15 mailing fee, and once the equipment is received, you will
need to call us to guide you through Installation over the phone.
PAYMENT
Due to the fact that we do not require a contract from our
customers, we do require all customers to leave a credit/debit card
on file for automatic recurring payments. Payments will be taken
every 30 days from the day you receive our units. You are
allowed to change your due date once every 6 months if
needed. You can also call to make your payment via customer
service number. Invoices are sent out to your email/phone 3 days
before your bill is due.
RETURN/CANCELLATION POLICY
Should you cancel your service you must do it at least 7 days before
your bill due date. If not you will still be charged for that pay period
and we will apply your cancellation to the next cycle. The equipment
has to be in the offices before your due date. If any equipment is
missing there will be an additional charge per missing item. If our
equipment is not returned after the 7 day period, we WILL report it
as stolen property and we WILL press charges and turn your
information over to the proper law enforcement in your area for
recovery.
LATE FEES
We do accept payment plans if you are unable to make your full
monthly payment. You will need to call before your due date to
establish a payment plan with our customer service representative.
If not, you will incur a late fee of $30 by the end of business day of
your bill due date, if you fail to established a payment plan. After
7 days of non-payment and no payment plan established, we have
the right to cancel our service and dispatch a representative to
retrieve the equipment along with law enforcement to aid in
recovery. After 3 attempts it will be subject to Collections with an
option to report to your credit on all three bureaus, in which each
unit has a value of $500 that will be owed to us. (Remember, all
units and equipment belongs to Cableplustv, you do not own our
units or any of our equipment, customers only pay for the service
itself)
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Cableplus TV. All Rights Reserved.
Monday - Friday 9AM - 5PM
Saturday - 10AM to 3PM
Sunday - Text only
With higher call volumes please
leave your full name and phone number
or text us we will get back to you within 2 hours.